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    shafinazj85's Avatar
    shafinazj85 Posts: 1, Reputation: 1
    New Member
    		  
    #1

    Jul 8, 2012, 08:09 AM
    My laptop doesn't have sound but when I use earphone it works
    I've been using my HP presario laptop for almost 5 yrs. Mine is windows xp.
    Suddenly I couldn't hear any sound from my laptop. But when I use earphone, it works well! What should I do?
    smoothy's Avatar
    smoothy Posts: 25,490, Reputation: 2853
    Uber Member
    		  
    #2

    Jul 8, 2012, 09:20 AM
    Quote Originally Posted by shafinazj85 View Post
    ive been using my HP presario laptop for almost 5 yrs. mine is windows xp.
    suddenly i couldnt hear any sound from my laptop. but when i use earphone, it works well! what should i do?
    Bad jack... plug came unfastened to the speakers, broken wire or defective speakers.

    I'm voting for a loose plug or bad jack.
    Stratmando's Avatar
    Stratmando Posts: 11,188, Reputation: 508
    Uber Member
    		  
    #3

    Jul 8, 2012, 09:27 AM
    Transformer good/plugged in, if powered speakers?
    cmeeks's Avatar
    cmeeks Posts: 754, Reputation: 64
    Senior Member
    		  
    #4

    Jul 8, 2012, 09:53 AM
    With thee system being 5 years old I agree with smoothy. However check your sound config in the control panel and make sure you have not turned off the internal speakers and check to see if there are any issues in the device manager
    dell_ratish_c's Avatar
    dell_ratish_c Posts: 20, Reputation: 1
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    #5

    Jul 26, 2012, 12:05 PM
    Hi ,

    My name is Rathish and I am working with Dell Social Media Team.
    You have mentioned in the post that there is no sound coming from your laptop and when you connect a earphone it works fine.
    As advised by cmeek. Please try and check if the volume is muted in sound configuration in control panel.
    If it is fine then definitely it's an issue with the speaker of the laptop.


    Please let us know if you need any further help.

    Thanks & Regards,
    Dell_Ratish_C
    Dell Social Media Responder
    Dell | Facebook
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