[jebbruns]

I recently called Microsoft about a problem with my computer not being able to fully boot into windows,they guided me through a windows user name change,and it worked,but now my system restore,search,help&support,user accounts&and any email accounts won't load,several internet sights including windows update won't load,other than that she seems to work fine,I am a dummie and need specific guidance ween it comes to this.I don't have a xp disc due to a recent burglary.

[HVAC888]

Are you sure your not in Safe Mode? Is "Safe Mode" displayed on all 4 corners of the desktop?

[jebbruns]

Are you sure your not in Safe Mode? Is "Safe Mode" displayed on all 4 corners of the desktop?

I tried using these programs in safe mode and still these certain programs don't load, so no I'M not in safe mode,, hhmmmm

[HVAC888]

Hmm, maybe your user privileges is limited to Guest access only.

What you need to do is logon as Administrator to get full access back. Usually the administrator account is created when Windows is first installed. Do you know the administrator password and user name?

When you get to Windows, are you presented with the Login prompt? Type "Administrator" as the user name, and press "Enter" key for password. (I think these are defaults).

[jebbruns]

Hmm, maybe your user privileges is limited to Guest access only.

What you need to do is logon as Administrator to get full access back. Usually the administrator account is created when Windows is first installed. Do you know the administrator password and user name?

When you get to Windows, are you presented with the Login prompt? Type "Administrator" as the user name, and press "Enter" key for password. (I think these are defaults).

I went to safe mode,and clicked administrater,it did'nt ask me for a password or username,I went straight to the desk top and still couldent load the before mentioned programs,is there another way to log on as administrator?besides safe mode?hhhmmmm

[HVAC888]

If your logged in as administrator in safe mode, create a new user using the Control Panel - User Accounts. Change the way users logon, for example using the Welcome screen. Make sure this new user has full administrative privileges.

Now when you reboot, you should be presented with the Welcome screen. Login with the newly created account.

If it works, you will need to edit your old account to change it back to full administrative privileges. Then log back in with your old account.

[jebbruns]

If your logged in as administrator in safe mode, create a new user using the Control Panel - User Accounts. Change the way users logon, for example using the Welcome screen. Make sure this new user has full administrative privileges.

Now when you reboot, you should be presented with the Welcome screen. Login with the newly created account.

If it works, you will need to edit your old account to change it back to full administrative privileges. Then log back in with your old account.

One of the before mentioned programs was user accounts, when I click on user accounts the window opens to a blank white screen, hhhhmmmm!

[HVAC888]

Ok. I forgot about that. You've got a interesting dilemma here.

Can you run a program at the "run" prompt? Type in: control userpasswords2, to acess user account settings.

[jebbruns]

Ok. I forgot about that. You've got a interesting dilemma here.

Can you run a program at the "run" prompt? Type in: control userpasswords2, to acess user account settings.

Yes,, I get user accounts, remember I'm a beginner. I got administrator,guest,And the user. What next.. hhhhmm

[HVAC888]

Ok. Good. Check the properties of your username, Under group privileges, check other and set it to administrators. Reboot and login using that user account.

I think that should do it. :)

[jebbruns]

Ok. good. Check the properties of your username, Under group privileges, check other and set it to administrators. Reboot and login using that user account.

I think that should do it. :)

It is already set under groupnames as administrator

[HVAC888]

I'm out of ideas right now. You should call Microsoft and ask them what happened...

Another thing you might want to try, is to create a new user with administrator rights. Then login using that new user account. Windows will create new files for this new user, see if that works.