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    NileshVirani's Avatar
    NileshVirani Posts: 1, Reputation: 1
    New Member
    		  
    #1

    Oct 25, 2011, 10:38 PM
    FAQ Based Desk
    How to change traditional form based helpdesk to Open unstructured question answer based helpdesk?
    ScottGem's Avatar
    ScottGem Posts: 64,966, Reputation: 6056
    Computer Expert and Renaissance Man
    		  
    #2

    Oct 26, 2011, 03:22 AM
    You need to explain this further. If you are attempting to change the way a help desk works, you change the software you use. It will require training for the operators.

    Why is this in Computers for Beginners?
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