[aeyates]

I am getting a connection error with both iexplorer and chrome -- they say that the internet is not available. But I can download updates, read my mail and browse with opera. I have downloaded and re-installed both chrome and iexplorer and they still give an error. I am connected to road-runner with a cable modem.

I had an attack from something named igrbsjgtssdd.exe 2 days ago and finally got rid of it. It loaded into the tray and kept telling me (with pop-ups every few minutes) that I was infected and wanted me to buy protection for 29.95. Once I renamed it to .xex the pop-ups went away.

Can anyonetell me how to bring iexplorer & chrome back?

[jkraw90]

Could you first of all try booting into safe mode and attempting to use them there. This will help us determine if it's a virus blocking it as most viruss are stoppped from booting when your in safe mode.

[dandemeyere]

First, good idea about renaming the extension. Sometimes the simplest of ideas can fix very big problems.

I don't have a solution I know will work for sure but have you tried clearing out all your cache, bookmarks and browsing data for Chrome? Even though you re-installed Chrome, your personal data could have been saved and re-loaded when the re-installation took place. If you have any other information or things you've tried it would help to fix the problem.

[InfoJunkie4Life]

A lot of virus's that mess with your internet will change proxy settings within the browser. I don't use Chrome but in IE you go to

Tools > Internet Options > Connections Tab > Lan Settings

Make sure the check box by "Use a Proxy Server for Your LAN..." is unchecked. Sometimes this blocks the internet.