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    clumsysmurf's Avatar
    clumsysmurf Posts: 2, Reputation: 1
    New Member
    		  
    #1

    Oct 10, 2008, 03:26 PM
    Hardware detected but doesn't show up in my computer
    My external hard-drive was working fine until I accidentally dropped it onto the ground.

    However after dropping it, I turned it on and it booted up fine, no weird noises etc. So I was somewhat hopeful that perhaps no damage had been done until I plugged it into my computer.
    It pops up in the toolbar saying that hard-drive is connected but the auto-launch doesn't show up and it doesn't appear in my computer so I have no way of accessing it.

    I have tried going to computer management - device manager - USB controllers - mass storage, then uninstalling and re-installing it but it hasn't made a difference.

    Any suggestions on whether it is destroyed?:( or if there is some way of rescuing it?:D

    Thanks in advance.
    johndoe99's Avatar
    johndoe99 Posts: 167, Reputation: 21
    Junior Member
    		  
    #2

    Oct 10, 2008, 06:44 PM
    The Firmware chip has probably been damaged;

    When you plug the HD in "plug and play" will detect that something has been connected hence "toolbar saying that hard-drive is connected", but

    The Firmware must then interact with the PC.
    clumsysmurf's Avatar
    clumsysmurf Posts: 2, Reputation: 1
    New Member
    		  
    #3

    Oct 10, 2008, 08:44 PM

    Any ways to confirm this for sure?

    Does this mean that I can't get the data off it and its pretty much a big paper weight?
    seahwk83's Avatar
    seahwk83 Posts: 3,276, Reputation: 212
    Ultra Member
    		  
    #4

    Oct 10, 2008, 10:10 PM

    Shutdown and restart PC with drive attached

    Go into device mgr and see if it listed there or any yellow marks

    Or listed in windows explorer
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