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-   -   Hardware detected but doesn't show up in my computer (https://www.askmehelpdesk.com/showthread.php?t=267973)

  • Oct 10, 2008, 03:26 PM
    clumsysmurf
    Hardware detected but doesn't show up in my computer
    My external hard-drive was working fine until I accidentally dropped it onto the ground.

    However after dropping it, I turned it on and it booted up fine, no weird noises etc. So I was somewhat hopeful that perhaps no damage had been done until I plugged it into my computer.
    It pops up in the toolbar saying that hard-drive is connected but the auto-launch doesn't show up and it doesn't appear in my computer so I have no way of accessing it.

    I have tried going to computer management - device manager - USB controllers - mass storage, then uninstalling and re-installing it but it hasn't made a difference.

    Any suggestions on whether it is destroyed?:( or if there is some way of rescuing it?:D

    Thanks in advance.
  • Oct 10, 2008, 06:44 PM
    johndoe99
    The Firmware chip has probably been damaged;

    When you plug the HD in "plug and play" will detect that something has been connected hence "toolbar saying that hard-drive is connected", but

    The Firmware must then interact with the PC.
  • Oct 10, 2008, 08:44 PM
    clumsysmurf

    Any ways to confirm this for sure?

    Does this mean that I can't get the data off it and its pretty much a big paper weight?
  • Oct 10, 2008, 10:10 PM
    seahwk83

    Shutdown and restart PC with drive attached

    Go into device mgr and see if it listed there or any yellow marks

    Or listed in windows explorer

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