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mygirlsdad77 · Nov 14, 2008, 06:03 PM

If you are not sure how to properly test power( or use a multimeter) then you need to demand that the original installer come and fix your problem. Call them every hour on the hour until they get their worthless selves out to fix your problem. Fact is , most likely they are installing furnaces, and don't have a clue as to how they work. Therefore they won't come work on it because they don't know how to trouble shoot it.

If you have a friend that knows how to read a electrical schematic, and is handy with a multimeter, then have them sit at your computer, and we will help them solve your problem.

mygirlsdad77 · Nov 14, 2008, 06:04 PM

Does any one here agree that the poster got screwed by the installer?

MarkwithaK · Nov 14, 2008, 06:34 PM

Originally Posted by rocky21

no i called the installer as was suggested, but its a warranty issue and he dosent have time to do warranty work for free, so its still not working. just trying to get it back in working order.

Call him back and demand that he stand by his work. If he still refuses and will not come out the same day then inform him that you will report him and his company to the better business bureau. A warranty is not to be based upon his convenience.

mygirlsdad77 · Nov 14, 2008, 06:37 PM

Mark is exactly right. There is no excuse for not working on a warrantied furnace. NO EXCUSE

hvac1000 · Nov 14, 2008, 08:02 PM

I also agree with MarkwithaK but it makes me wonder how customers think sometimes unless there are circumstances we do not know of.

rocky21 · Nov 15, 2008, 10:18 AM

Thanks for all of the help everyone, I appreciate your efforts, but I really need to get this going so I think I'm going to first call goodman direct and tell them about my problem since it is under warranty and to also let them know about the installer. I was manually lighting it last night again and it glowed for about 2-3 seconds but went out before the gas valve opened. So I'm kind of thinking the ignitor is good because if it had a break in the ignitor itself it wouldn't ever come on. I'm no heating expert but after all of the posts I've read and advice I have got on here I'm thinking it must be the board although the had to replace the board when he installed it because it came with a bad board and we couldn't get power through the board. I'm thinking I may have made a mistake when I went with a goodman furnace, not to mention their installer

wmproop · Nov 15, 2008, 11:49 AM

I agree a mistake was made with the installer, but for your money you couldn`t have done any better than the Goodman. They are as good as the next. The Goodmans have been around to long and have sold to many units to be selling junk. The bad/unexperanced installer can make any brand of equipment have a bad name

rocky21 · Nov 15, 2008, 04:21 PM

I suppose your right, it just doesn't seem right that a new furnace should have so many bad parts in it. When he installed it he replaced the board once that was bad as well as the switch that is behind the door, now I'm thinking it may have another bad board.

mygirlsdad77 · Nov 15, 2008, 04:35 PM

wmproop is right. Goodman is a great brand of furnace. Its kind of like buying a new car(even brand new cars have an issue now and then). Don't blame the goodman, blame the person that doesn't know how to fix the goodman( goodmans are right at the top of the line as far as efficiency, purchase price, and warranty goes) also very few problems, and easy to work on.

Hvac made a good point about customers.

Is there something you are not telling us. We need all facts before we can truly understand your situation with the installer.

rocky21 · Nov 15, 2008, 05:56 PM

I've told you everything and I agree the installer should man up and take care of the problem, but after several phone calls and getting the same answer that he's pretty busy and doesn't have time right now doesn't exactly fix the problem. Right now I'm just wanting to get the furnace back in working order, its not much fun having to manually light the furnace every time you want heat, including when the wife wakes you in the middle of the night because the house is cold.

mygirlsdad77 · Nov 15, 2008, 06:21 PM

Ok. You can start randomly replacing parts(which will cost you a lot more than calling for onsite help), or you can call a different company to come out and fix the problem( you will have to pay for labor, but since your furnace is less than a year old, you will not have to pay for parts. I might even suggest sending the labor bill to the original installer. If original installer won't pay, take them to small claims court. End of story. You say they need to man up, yes, but you do too, you need to make them take care of business or they will run all over you. I truly hope all works out well for you. Good luck