[japstro]

Dear Team,

I have changed my gmail pwd and I forgot it :( . I used the "forgot pwd" url that sends me an autogenerated mail and directs me to the link to answer my secret question. I do not know the answer to the secret question... let me know step by step that how can I get back my password... I have really important mails in that... request your urgent help...

Many thanks


Japjeet Singh Sethi

[megamanhood]

Did you remember setting up a secondary email account when you sign up gmail? If you do, the link that comes in the secondary email will direct you to a page to reset password.

If not, the only way left is to contact Google but you need to prove to them you are the account holder.

[japstro]

Did you remember setting up a secondary email account when you sign up gmail? If you do, the link that comes in the secondary email will direct you to a page to reset password.

If not, the only way left is to contact Google but you need to prove to them you are the account holder.

YES, I do have a secondry mail attached to that gmail id. It is on the secondry id that I receive those urls that direct me to the page to ans the secret ques...
The problem is I do not remember the answer to that secret ques also. Is there any way I can ask them to change my seret question or reques them to send a reset pwd on that secondry email id.
Thanks,
Japjeet Singh Sethi

[megamanhood]

I tried to reset my password and received the password recovery email as follows:

=====================
http://www.google.com/accounts/RP?c=(** MASKED OFF **)

If clicking the link above doesn't work, please copy and paste the URL in a
new browser window instead.

If you've received this mail in error, it's likely that another user entered
your email address by mistake while trying to reset a password. If you didn't
initiate the request, you don't need to take any further action and can safely
disregard this email.

Thank you for using Google.

For questions or concerns about your account, please visit the Google Accounts
Help Center at Accounts Help


This is a post-only mailing. Replies to this message are not monitored
or answered.
========================

I clicked on the link and it immediately brought me to a screen to reset my password. There is no secret question to choose.

You may like to try again. Looks like you have to contact Google

One note: if you managed to recover your password, do log in and try out a new security recovery method introduced by Google not too long ago. You can now have the recovery code sent to your mobile phone as SMS instead.

Good luck.

[japstro]

I tried to reset my password and received the password recovery email as follows:

=====================
http://www.google.com/accounts/RP?c=(** MASKED OFF **)

If clicking the link above doesn't work, please copy and paste the URL in a
new browser window instead.

If you've received this mail in error, it's likely that another user entered
your email address by mistake while trying to reset a password. If you didn't
initiate the request, you don't need to take any further action and can safely
disregard this email.

Thank you for using Google.

For questions or concerns about your account, please visit the Google Accounts
Help Center at Accounts Help


This is a post-only mailing. Replies to this message are not monitored
or answered.
========================

I clicked on the link and it immediately brought me to a screen to reset my password. There is no secret question to choose.

You may like to try again. Looks like you have to contact Google

One note: if you managed to recover your password, do log in and try out a new security recovery method introduced by Google not too long ago. You can now have the recovery code sent to your mobile phone as SMS instead.

Good luck.

Thanks a lot for promptly replying to my questions and clarifications. Its great to hear that you were directly sent to the reset password page rather than being sent to the "ans secret ques page". Hope this works for me too. Meanwhile I have been searching for the solution of my problem through Google also... and I have read somewhere that I might need to wait for 5 days for the link (that sends you directly to the reset pwd page) is sent in an email. I haven't tried to log in from Saturday onwards... and I have clicked the link "unable to answer the secret question." So just want to give it a try that something like your case may also happens to me and I get a similar mail.
Lets see...

Really appriciate you help... but will bother you again if nothing comes up by this Friday... :)

Regards,
Japjeet Singh Sethi

[japstro]

Thanks a lot for promptly replying to my questions and clarifications. Its great to hear that you were directly sent to the reset password page rather than being sent to the "ans secret ques page". Hope this works for me too. Meanwhile I have been searching for the solution of my problem through Google also... and I have read somewhere that I might need to wait for 5 days for the link (that sends u directly to the reset pwd page) is sent in an email. I haven't tried to log in from Saturday onwards... and I have clicked the link "unable to answer the secret question." So just want to give it a try that something like your case may also happens to me and I get a similar mail.
the mails that I have received till now have a different text... something like

================================================== =
Thank you for your report.

The contact address you provided matches the secondary address on the
account. We're happy to inform you that you can reset your password by
entering your Gmail username at
https://www.google.com/accoun (MASKED OFF) and completing the word
verification.

Note: If you haven't attempted to sign in for more than 24 hours, you will
see your security question. Click the link below your security question to
send an email to your secondary address.

Regards,
The Google Team

------------------
Please don't reply to this email, as we won't be able to review your
response.

If your question wasn't answered, please search or browse the Google
Accounts Help Center at Accounts Help
==================================================

Will surely remember your advice to update my phone number once I am able to log in to make use of the SMS problem in case of any future issue.
Really appriciate you help... but will bother u again if nothing comes up by this Friday... :)

Regards,
Japjeet Singh Sethi