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    geneb909's Avatar
    geneb909 Posts: 5, Reputation: 1
    New Member
    		  
    #1

    Apr 9, 2009, 08:52 PM
    Cannot access norton virus or winows update
    When I try to use "Live update" on Norton Virus I am told "communucation error" and it stops. Spybot will not even start. Microsoft Update gives an error, "not found". I am using Windows XP on a desktop.
    Helljack6's Avatar
    Helljack6 Posts: 107, Reputation: 8
    Junior Member
    		  
    #2

    Apr 10, 2009, 10:41 AM

    Sounds like you have a lot of system resources tying up your computer and something inside your TCP/IP stack may be corrupted. I suggest you start cleaning out your system, look here - Keepin' it Clean - Helljack6.com for a detailed way of doing it. Then see if the problem still exists. If it does, Click on Start, Run, type CMD in the run box and click on OK. At the command prompt, type the following commands and hit enter after each one.

    Netsh int ip reset c:\resetlog.txt

    Netsh winsock reset all

    Netsh interface reset

    Ipconfig /flushdns

    If you believe it's related to spyware, which it could be, see the following two pages:

    Using Spybot - Helljack6.com

    Using Malwarebytes - Helljack6.com

    Use both of the suggested programs while in Safe Mode with Networking to get the maximum cleaning effect.
    geneb909's Avatar
    geneb909 Posts: 5, Reputation: 1
    New Member
    		  
    #3

    Apr 11, 2009, 09:23 PM

    You gave me a lot of info. My PC runs faster, but I still can't download updates.

    geneb909
    Helljack6's Avatar
    Helljack6 Posts: 107, Reputation: 8
    Junior Member
    		  
    #4

    Apr 14, 2009, 01:35 PM
    Quote Originally Posted by geneb909 View Post
    you gave me a lot of info. my pc runs faster, but I still can't download updates.

    geneb909
    If after all the previous steps above were followed and you're still unable to connect to Norton Live Update, then I suggest you uninstall your norton product and re-install it as your issue is specific software related and it sounds like your Live Update feature within the software has become damaged or corrupted.
    geneb909's Avatar
    geneb909 Posts: 5, Reputation: 1
    New Member
    		  
    #5

    Apr 16, 2009, 10:20 PM

    OK, now I can access norton, but still cannot access windows update. It keeps giving me a Google start screen.
    geneb909's Avatar
    geneb909 Posts: 5, Reputation: 1
    New Member
    		  
    #6

    Apr 16, 2009, 10:22 PM

    OK, now I can access norton, but still cannot access windows update. It keeps giving me a Google start screen.
    geneb909's Avatar
    geneb909 Posts: 5, Reputation: 1
    New Member
    		  
    #7

    May 24, 2009, 12:23 AM

    Found solution in "Network connections"
    Properties
    Internet protocol---general tab
    Choose "obrtain DNS server address automatically"
    OK
    mattynerd's Avatar
    mattynerd Posts: 3, Reputation: 1
    New Member
    		  
    #8

    May 21, 2010, 05:25 AM
    Get a friend to access the below URL on a virus free computer, and download the exe. File. Then simply copy the file onto your infected computer and run the exe. On your PC, and your W32 Downadup virus will be destroyed, and you can then access Norton etc. The downadup virus blocks certain URLs from being accessed such as Norton / Symantec etc.

    http://www.symantec.com/norton/theme.jsp?themeid=conficker_worm

    I hope this helps.
    mattynerd's Avatar
    mattynerd Posts: 3, Reputation: 1
    New Member
    		  
    #9

    May 21, 2010, 05:25 AM
    Get a friend to access the below URL on a virus free computer, and download the exe. File. Then simply copy the file onto your infected computer and run the exe. On your PC, and your W32 Downadup virus will be destroyed, and you can then access Norton etc. The downadup virus blocks certain URLs from being accessed such as Norton / Symantec etc.

    http://www.symantec.com/norton/theme.jsp?themeid=conficker_worm

    I hope this helps.
    mattynerd's Avatar
    mattynerd Posts: 3, Reputation: 1
    New Member
    		  
    #10

    May 21, 2010, 05:28 AM

    For the direct link go to:

    http://www.symantec.com/content/en/u...writeups/D.exe
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