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nautica000316 · Nov 15, 2007, 08:49 AM

Neither drive is recognizing a disc. This seemed to have happened over night. When I go to "My computer" neither drive is listed. When I go to Device manager I can see both drives but there is a yellow exclamation point on each. I tried recovery disc and it told me after start up that new hardware had been found but still doesn't recognize it... I go to device manager and it's the same thing, yellow exclamation point on each. When I click to trouble shoot I get this:

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Can anyone please help me? I found out they weren't working only after deleting Norton and going in to load my new virus software. So right now, Im running with no protection.

nautica000316 · Nov 16, 2007, 09:34 AM

Originally Posted by nautica000316

Neither drive is recognizing a disc. This seemed to have happened over night. When I go to "My computer" neither drive is listed. When I go to Device manager I can see both drives but there is a yellow exclamation point on each. I tried recovery disc and it told me after start up that new hardware had been found but still doesnt recognize it.....I go to device manager and its the same thing, yellow exclamation point on each. When I click to trouble shoot I get this:

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Can anyone please help me? I found out they werent working only after deleting Norton and going in to load my new virus software. So right now, Im running with no protection.

Wow... thanks for all the help.

nautica000316 · Nov 18, 2007, 09:03 PM

Originally Posted by nautica000316

Neither drive is recognizing a disc. This seemed to have happened over night. When I go to "My computer" neither drive is listed. When I go to Device manager I can see both drives but there is a yellow exclamation point on each. I tried recovery disc and it told me after start up that new hardware had been found but still doesnt recognize it.....I go to device manager and its the same thing, yellow exclamation point on each. When I click to trouble shoot I get this:

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Can anyone please help me? I found out they werent working only after deleting Norton and going in to load my new virus software. So right now, Im running with no protection.

Can't anyone help me?? I see a bunch of other threads answered but nobody has any input on this one? Please... help.