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    CarolMitch's Avatar
    CarolMitch Posts: 1, Reputation: 1
    New Member
    		  
    #1

    Jun 17, 2013, 06:42 PM
    Moen Motionsense Sensor
    Brand new faucet. I think I love it but the automatic sensor (not the wave sensor) only stays on for two seconds and your hand or plate can't move away at all. Impossible to rinse a dish. Help! The wave sensor woks fine.
    massplumber2008's Avatar
    massplumber2008 Posts: 12,832, Reputation: 1212
    Senior Plumbing Expert
    		  
    #2

    Jun 18, 2013, 04:31 AM
    Hi Carol

    The first thing I would do is to check that all the electrical connections under the sink are tight.

    The second thing I would do is replace the batteries... even if you are sure they are new. If that fails to resolve the issue, call moen @ 1800BUYMOEN and talk to technical support about the problem. The tech. guys at moen will help to quickly resolve the problem and can/will send parts, if needed, at no charge to you (shipping is also free).

    Good luck!

    Mark
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