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    Twodamoon's Avatar
    Twodamoon Posts: 2, Reputation: 1
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    #1

    Jan 27, 2013, 05:01 PM
    Simonton 6500 series windows - installed by Home Depot
    In 2009 Home Depot (HD) installed 7 Simonton windows for us, 6500 series. They all look great except for 1 picture window that is now hazy, as if there's a light glaze on the inside of the window. I've sent a message to Simonton and I'm wondering who backs up the warranty, Home Depot or Simonton. Anyone know?
    joypulv's Avatar
    joypulv Posts: 21,591, Reputation: 2941
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    #2

    Jan 27, 2013, 07:01 PM
    Go to the HD where you ordered the installation. They are the first party responsible. Do you have a copy of the warranty and the order?
    Twodamoon's Avatar
    Twodamoon Posts: 2, Reputation: 1
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    #3

    Jan 28, 2013, 10:49 AM
    Yes, I have a copy of all the paperwork. Thank you, I'll get in contact with them, wish me luck!
    joypulv's Avatar
    joypulv Posts: 21,591, Reputation: 2941
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    #4

    Jan 28, 2013, 11:10 AM
    Good luck.
    kellyjones8's Avatar
    kellyjones8 Posts: 4, Reputation: 1
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    #5

    Feb 19, 2013, 11:58 PM
    You should contact Home Depot if you got the windows from them. Contact them to know more about the return policies and other terms and conditions. But I think the warranty is backed up by the manufacturer and not the store who sold the product.
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