Check out some similar questions!

SM1975 · Mar 23, 2007, 12:36 PM

Hi,

I was wondering whether anyone can help me with my problem... I have Windows 98SE with Outlook Express. All was fine with sending and receiving emails but a friend recently emailed me with some photos (as jpg attachments) but I have not received the email. Since then a few other emails have gone astray.

Can anyone advise me?

Thanks :confused:

HVAC888 · Mar 23, 2007, 01:13 PM

You need to check with your friend whether the email was lost at his side, and it never reached you.

You should send yourself a test email to check. Use a free email account, like gmail or hotmail, etc.

NeedKarma · Mar 23, 2007, 01:22 PM

The email from your friend is probably very large and blocking the subsequent emails from reaching you. Are you on dial-up by chance?

SM1975 · Mar 23, 2007, 01:39 PM

Originally Posted by NeedKarma

The email from your friend is probably very large and blocking the subsequent emails from reaching you. Are you on dial-up by chance?

Thanks for that, HVAC888 and NeedKarma, I have already checked with my friend and it states in his sent items that the email was 'sent', I checked my email address and this was fine. I have also sent myself a test email from my Yahoo email and this was received OK.

I am on broadband.

Any other ideas?

Thanks

Curlyben · Mar 23, 2007, 01:56 PM

As NK has already said the mail may have been too large for Yahoo to accept.
Check what size you friend sent to you.
I believe that the limit is a couple of Meg

SM1975 · Mar 23, 2007, 02:10 PM

It was my true email that it was sent to (Outlook Express) not the Yahoo one (I had sent myself a test one from Yahoo to OE to see if it worked)...

Curlyben · Mar 23, 2007, 02:12 PM

The account that you use in OE still may have a size limit.
Is it an ISP supplied account ?

SM1975 · Mar 23, 2007, 02:19 PM

I am now going to show my complete ignorance! I am not sure, not that good at the technical side of things... sorry! I am on broadband, when I first got internet access I had to set OE up with ISP details etc... does this help or am I being completely thick?

Curlyben · Mar 23, 2007, 02:20 PM

Right.
Now you need to find out from your friend how big the e-mail was.
I'm sure you'll find it was OVER the ISP size limit.

SM1975 · Mar 23, 2007, 02:35 PM

Thanks, much appreciated... last question, the email had approx 15 jpg attachments - how do I find out my ISP limit?

Curlyben · Mar 23, 2007, 02:36 PM

Have a look on their site and failing that mail their support people with your question.

SM1975 · Mar 23, 2007, 03:27 PM

Thanks very much I will do.

HVAC888 · Mar 23, 2007, 06:19 PM

You should also ask your friend if he received an email with an error message from your ISP. Something like mail too large, receipient not found, etc.