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    EEIK's Avatar
    EEIK Posts: 3, Reputation: 1
    New Member
    		  
    #1

    Jun 21, 2012, 10:01 AM
    No sound from my laptop using a Realtek AC’97 Audio operating Windows 7
    I have upgraded my HP laptop computer from XP Pro to Windows 7, just to realize that I no longer have sound. Looking at the Device Manager, I show that I have a Realtek AC'97 Audio device, but it is not working. I had went to the Realtek website and downloaded the driver and tried to install it, but it still does not work.
    Stratmando's Avatar
    Stratmando Posts: 11,188, Reputation: 508
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    #2

    Jun 21, 2012, 10:51 AM
    You may have multiple volumes.
    Are you using headphones?
    Curlyben's Avatar
    Curlyben Posts: 18,514, Reputation: 1860
    BossMan
    		  
    #3

    Jun 21, 2012, 10:52 AM
    Make sure you are running the correct media driver from HP that's compatible with Win7.
    EEIK's Avatar
    EEIK Posts: 3, Reputation: 1
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    #4

    Jun 21, 2012, 11:01 AM
    Quote Originally Posted by Stratmando View Post
    You may have multiple volumes.
    Are you using headphones?
    No, I am not using headphones. When I had upgraded my laptop from XP to Windows 7, I had lost sound altogeather, so I have been using an external USB Turtle sound system which I would need to use external speakers and microphone. When I have the USB plugged in, then I am able to see the volume bar, but other then that, I do not show the media volume control.
    EEIK's Avatar
    EEIK Posts: 3, Reputation: 1
    New Member
    		  
    #5

    Jun 21, 2012, 11:04 AM
    Quote Originally Posted by Curlyben View Post
    Make sure you are running the correct media driver from HP that's compatible with Win7.
    I had went to HP's website and since my laptop was originally XP, HP does not service or provide updated drivers for my computer. I had also went to the Realtek website and downloaded the driver program which did not solve the issue. Unfortnately, I am not using my laptop right now to provide more specifics.
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