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-   -   No sound from my laptop using a Realtek AC’97 Audio operating Windows 7 (https://www.askmehelpdesk.com/showthread.php?t=673508)

  • Jun 21, 2012, 10:01 AM
    EEIK
    No sound from my laptop using a Realtek AC’97 Audio operating Windows 7
    I have upgraded my HP laptop computer from XP Pro to Windows 7, just to realize that I no longer have sound. Looking at the Device Manager, I show that I have a Realtek AC'97 Audio device, but it is not working. I had went to the Realtek website and downloaded the driver and tried to install it, but it still does not work.
  • Jun 21, 2012, 10:51 AM
    Stratmando
    You may have multiple volumes.
    Are you using headphones?
  • Jun 21, 2012, 10:52 AM
    Curlyben
    Make sure you are running the correct media driver from HP that's compatible with Win7.
  • Jun 21, 2012, 11:01 AM
    EEIK
    Quote:

    Originally Posted by Stratmando View Post
    You may have multiple volumes.
    Are you using headphones?

    No, I am not using headphones. When I had upgraded my laptop from XP to Windows 7, I had lost sound altogeather, so I have been using an external USB Turtle sound system which I would need to use external speakers and microphone. When I have the USB plugged in, then I am able to see the volume bar, but other then that, I do not show the media volume control.
  • Jun 21, 2012, 11:04 AM
    EEIK
    Quote:

    Originally Posted by Curlyben View Post
    Make sure you are running the correct media driver from HP that's compatible with Win7.

    I had went to HP's website and since my laptop was originally XP, HP does not service or provide updated drivers for my computer. I had also went to the Realtek website and downloaded the driver program which did not solve the issue. Unfortnately, I am not using my laptop right now to provide more specifics.

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