[mauicup]

My rheem heat pump is working but not cooling or heating properly??

[drtom4444]

Do the compressor and fan come on when you set the t-stat to cool? Are the coils clean on both sides on the outside and inside units? Does it have a new air filter? Answer these and I will be able to direct you further. DrTom4444

[mauicup]

Yes both do com on and the coils were check twice, but we only have an outside unit, no inside.
Filter was replace two weeks ago.
Thank you so much.

[drtom4444]

So you have a package unit? Are you sure the compressor is running? It sounds like it is not coming on, just the blower. DrTom4444

[mauicup]

I do not know if I have a packed unit. I am not sure what that is, but the thing is all in one box outside.
I can hear something coming on, but am not one hundred % sure. There is one thing I noticed. No water/condinsation is coming out of the bottom drain. I hope this help. I wish that I could give you more, but I do not know much about these things which is why I am here.
Thank you so much for your assistance

[drtom4444]

Apparently your compressor is not running. That could be anything like a thermostat, contactor, or a wire loose or broken. It's very simple, but if you don't understand how it works you need to call someone that can test the circuits. DrTom4444