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    sammix's Avatar
    sammix Posts: 1, Reputation: 1
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    #1

    Feb 11, 2011, 11:13 AM
    Refund on defective Blackberry
    Brought a blackberry bold for my daughter for christmas , purchased on 6 December 2010 still have receipt, I purchased this phone from cash converters for £220. It worked fine to start with but then message kept coming up saying insert sim so thinking it was faulty sim card brought another sim . This happened another time so replaced sim again now the sim card working fine but she can not send text messages . The cash converters returns policy is for 56 days and we past that now . Can I still expect a full refund ?
    smoothy's Avatar
    smoothy Posts: 25,490, Reputation: 2853
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    #2

    Feb 11, 2011, 11:24 AM

    What country did this occur in to start with... its clearly not the USA, Canada, Australia, or New Zealand. Laws vary greatly.
    excon's Avatar
    excon Posts: 21,482, Reputation: 2992
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    #3

    Feb 11, 2011, 11:29 AM
    Quote Originally Posted by sammix View Post
    The cash converters returns policy is for 56 days and we past that now . Can i still expect a full refund ?
    Hello s:

    Most manufacturers offer at least a one year warranty. I'd check with them. In either case, I don't think you'll get your money back.. At best you'll get a new blackberry.

    excon
    NeedKarma's Avatar
    NeedKarma Posts: 10,635, Reputation: 1706
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    #4

    Feb 11, 2011, 11:56 AM
    Since you bought the phone from a pawnbroker I'm unsure if the manufacturer's warranty is still in effect since some are not transferable. Is it possible that the issue may be with your provider and not the hardware?
    AK lawyer's Avatar
    AK lawyer Posts: 12,592, Reputation: 977
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    #5

    Feb 11, 2011, 04:02 PM
    Quote Originally Posted by smoothy View Post
    What country did this occur in to start with.....its clearly not the USA, Canada, Austrailia, or New Zealand. Laws vary greatly.
    " £220", and the use of the word "solicitor" suggests that it's the UK. I still haven't figured out what the "A" means. :)
    smoothy's Avatar
    smoothy Posts: 25,490, Reputation: 2853
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    #6

    Feb 11, 2011, 04:13 PM
    Quote Originally Posted by AK lawyer View Post
    " £220", and the use of the word "solicitor" suggests that its the UK. I still haven't figured out what the "A" means. :)
    I think its jibberish due to the language pack installed on their machine is different than ours. Some of our special character will do the same on theirs if they view it too. Yes the brits have different keyboards and language packs as do non english speakers. Trust me... try Using an Italian keyboard on a machine using an Italian version of Windows sometime when you are typing in english. Without resorting to cutting and pasting from the character map in accessories. Talk about frustration

    Also... warrantees vary country to country... and the same product sold in the US with a one year warranty in Europe may have a warranty of only several months.
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