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    dsf226's Avatar
    dsf226 Posts: 3, Reputation: 1
    New Member
    		  
    #1

    Jul 1, 2009, 07:25 PM
    Brand NEW air conditioner doesn't power on but the outlet is working
    Hello everyone-

    I'm hoping someone can help me solve this issue. My old air conditioner was not working so I replaced it with a new air conditioner (both window units). I plugged in the new air conditioner and it does not power on either. The outlet IS working. I have my computer power supply 3-prong working in the same outlet. I also tried plugging the a/c into another outlet and it will not power on from there either.

    The plug leading into the new a/c unit has a test/reset button. The green light on this plug is ON showing there is power leading into the a/c unit.

    But it still won't power on! How do I have the same problem with 2 air conditioners (one new and one old)?

    Should I call Sears to replace the a/c or an electrician to replace a working outlet?

    D-
    hvac1000's Avatar
    hvac1000 Posts: 14,540, Reputation: 435
    Heating & Air Conditioning Expert
    		  
    #2

    Jul 1, 2009, 07:38 PM
    I would test the outlet for power. If the power is present then it is possible the A/C is bad. BTW Just because the top of the outlet is good that does not mean the bottom side is good. Test the outlet with a known item like a lamp to be sure the outlet has voltage.
    dsf226's Avatar
    dsf226 Posts: 3, Reputation: 1
    New Member
    		  
    #3

    Jul 1, 2009, 07:42 PM

    Thank you for responding. I have tested both the top and bottom of the outlet with a table fan and all of the outlets have power. But my a/c unit does not. Is it possible that my brand new a/c unit has the same issue as my old a/c unit that it replaced?

    Everything I plug into these outlets works but the a/c unit.

    Thanks so much.
    hvac1000's Avatar
    hvac1000 Posts: 14,540, Reputation: 435
    Heating & Air Conditioning Expert
    		  
    #4

    Jul 1, 2009, 10:24 PM
    It is possible to have the same issues but very unlikely. These outlets you tested are standard 120 Volt? What does the label say on the new A/C for voltage?
    dsf226's Avatar
    dsf226 Posts: 3, Reputation: 1
    New Member
    		  
    #5

    Jul 6, 2009, 07:27 PM

    The outlet is actually a 20-amp outlet that was set up with a 15-amp outlet so I changed it back to 20-amp to allow the a/c to have more power if necessary. The voltage was correct according to the instructions.

    However the a/c still does not work. Everything else I plug into this outlet works though and the tester on the new 20-amp outlet works fine. BTW I checked my fuse box and it says 20-amp for this connection.

    Is it possible I could've short-circuited the a/c by turning it on using a 15-amp outlet on a 20-amp circuit? The a/c still does not work!

    Thanks.
    hvac1000's Avatar
    hvac1000 Posts: 14,540, Reputation: 435
    Heating & Air Conditioning Expert
    		  
    #6

    Jul 6, 2009, 08:06 PM
    Is this a 120 volt A/C or a 240 Volt A/C?
    origcoco's Avatar
    origcoco Posts: 1, Reputation: 1
    New Member
    		  
    #7

    Aug 30, 2012, 04:00 PM
    Just installed a brand new window ac unit, but there is no power on also the test/reset button won't even push in (reset) no green light either... HELP
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