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    nornao53's Avatar
    nornao53 Posts: 3, Reputation: 1
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    #1

    Oct 16, 2008, 01:56 PM
    DVD Not Working in Laptop
    I have a Dell Insprion 1150. I am running XP Home Version. I cannot remember the last time I used my DVD player but I recently got a course and I need the DVD player, but it is not working. It is not showing up in My Computer and I have uninstalled it and reinstalled it several times, but it still isn't working. I went into System and Device Managers and there is a big ! On the DVD player. Does this mean I need to get a new one?
    JBeaucaire's Avatar
    JBeaucaire Posts: 5,426, Reputation: 997
    Software Expert
    		  
    #2

    Oct 16, 2008, 03:14 PM

    No, the (!) means the device has been detected by the OS/Computer, but no drivers are working.
    • Go back and right-click on the device and open the Properties
    • Click on the Driver tab
    • Click on Update Driver
    • Make sure you're connected to the internet and select Install the software automatically (recommended), the click NEXT
    • If the drivers are found and installed, reboot and try again
    • If drivers are not found, go back into Device Manager, make a note of the COMPLETE device name and post it back here, we'll try to help you find drivers (or you could Google search it yourself, hehe.)
    nornao53's Avatar
    nornao53 Posts: 3, Reputation: 1
    New Member
    		  
    #3

    Oct 17, 2008, 12:51 PM
    I tried all of that and went through the troubleshooter for the device, but it still is not working. The following is the message I got when I tried to update the drivers.

    Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

    Click Troubleshoot to start the troubleshooter for this device.
    JBeaucaire's Avatar
    JBeaucaire Posts: 5,426, Reputation: 997
    Software Expert
    		  
    #4

    Oct 17, 2008, 02:02 PM

    Um, I told you to post here the full model # of the drive from the Device Manager if it failed. Do that.
    nornao53's Avatar
    nornao53 Posts: 3, Reputation: 1
    New Member
    		  
    #5

    Oct 17, 2008, 02:09 PM

    It is HL-DT-ST RW/DVD GCC4243N. Is this what you need?
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