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    shundamop's Avatar
    shundamop Posts: 1, Reputation: 1
    New Member
    		  
    #1

    Aug 4, 2008, 02:09 PM
    DSL is not working
    My phone jack has a gooey clear substance inside so my phone line from my computer
    Is not getting a connection, what is it and how can I fix it. I can not connect to the internet.
    Stratmando's Avatar
    Stratmando Posts: 11,188, Reputation: 508
    Uber Member
    		  
    #2

    Aug 4, 2008, 02:15 PM
    The gooey stuff is supposed to be there, try a dsl filter, plug phone into phone outlet, if it works you are making a connection.
    The only problem with the gooey syuff is it can hold debris and keep from making a good connection. Look closely.
    donf's Avatar
    donf Posts: 5,679, Reputation: 582
    Printers & Electronics Expert
    		  
    #3

    Aug 4, 2008, 02:18 PM
    What you are seeing is a jelly used to protect the connection where the contacts are punched through the wires. It is supposed to be there so do not remove it, please.

    Call the phone company and have them verify that the connection is okay.

    Also, if you happened to put one of the DSL filters on the phone line with your modem, remove it.
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