[tamtam65340]

I have a hp desktop f380 all in one printer and I print off invoices. The printer will not print off what I type inside of the invoice.

[geminisblue79]

I have a hp desktop f380 all in one printer and I print off invoices. The printer will not print off what I type inside of the invoice.

Did you try the printer assistance where is recalibrates the printer and sets margins? If you have tried this have you tried the printer prefrences tab ?

[geminisblue79]

Have you tried the print assistance. It recalibrates the printer and sets margins. If you have done this , have you tried the printer preferences tab? It will let you choose the paper size and orientation of the paper.

[ScottGem]

What software are you printing from? What do you mean that it won't primt what you type in?

[donf]

Are you using a preprinted form, a printer macro or a software template. If you are using a preprinted form, is the invoice image square on the page. Did you use a line gauge to verify the correct vertical spacing on the preprinted form.

For example, using PCL 5e, on a 300 DPI printer resolution an <esc>&p+300x+300Y printer command will move the printer's cursor 1 inch down and 1 inch to the right. However if the printer is set for 600 DPI, it will only move the cursor 1/2" down and 1/2" to the right. Or if the form was designed on a 600X 600 grid you would be off by a 1/2 inch in terms of the form.

Make sure your printer is set for the same resolution as the form was designed in. Font selection can also be a factor. Different fonts have significantly different font matrix's.



Can you scan or send me the image of the form and a print file of the data that you are sending to the printer. Also, an image of what the failure looks like would be most helpful. If so, send me a private message and I'll give you my local e-mail address.