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    mikie w's Avatar
    mikie w Posts: 19, Reputation: 1
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    #1

    Jul 16, 2008, 04:58 AM
    Email attachment opening
    My sister has a Win 2000 Pro . It will not allow her to open any e- mail attachments . Anything she can not read she sends it to my mail to read or copy . I have not used her PC so I am in the dark . Could someone please try to give me some incite and I will go and try to help her with this problem . Thank you .
    NeedKarma's Avatar
    NeedKarma Posts: 10,635, Reputation: 1706
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    #2

    Jul 16, 2008, 05:00 AM
    Can she save the attachments to her Desktop? What email program is she using?
    mikie w's Avatar
    mikie w Posts: 19, Reputation: 1
    New Member
    		  
    #3

    Jul 16, 2008, 05:09 AM
    She has at&t internet , Yahoo mail , AOL mail . I sent Yahoo ,hotmail and AOL . Can't open any attachments .
    NeedKarma's Avatar
    NeedKarma Posts: 10,635, Reputation: 1706
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    #4

    Jul 16, 2008, 05:20 AM
    Can she save the attachments to her computer? What kind are they, Word docs, Excel sheets, jpegs?
    ScottGem's Avatar
    ScottGem Posts: 64,966, Reputation: 6056
    Computer Expert and Renaissance Man
    		  
    #5

    Jul 16, 2008, 08:51 AM
    What happens when she tries to open the attachment?
    chuckhole's Avatar
    chuckhole Posts: 850, Reputation: 45
    Senior Member
    		  
    #6

    Jul 16, 2008, 10:25 AM
    What email client are you using? Outlook Express?
    Go to Tools, Options and select the Security tab. One of the options is to block attachments that may be a virus. These file types are defined in the Internet Explorer Unsafe File List. You can view or change the file types by opening a Windows Eplorer window.

    In Explorer, select Tools, Folder Options and then the File Types tab. Browse the list of file extension and look for the one you want such as JPG. Click the Advanced tab. The checkbox for Confirm after download will set a higher security on the file.

    Go to the file type VBS for example. You will notice that VBScript files are marked as unsafe and this is the way it should be.
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