Air conditioning will not run. The setting just shows a snowflake like symbol sometimes blinks sometimes just there. What is this and what should I do?

Hi. This is Aaron Moratalla from White Rodgers. I can help you with you understand your thermostat but I need to know the model/type number that you are using. You can look for it inside by pulling the front cover off. You can also try to reach tech support at 888-725-9797 and we will be happy to assist you.