As a landlord, it is helpful to read this. I only manage one building with upstairs/downstairs. While I understand that I have a responsibility to address the things brought to my attention, I never really know what's going on. I have to try to "evaluate" the people doing the complaining and the ones being complained about. It can be very difficult when I am not there. Sometimes, it is not feasible to go there due to safety issues. I, too, would like some suggestions.