I wanted to know how do I go about getting a freeze lifted from my fiancés account due to a child support order that doesn't exist. The court has no child support order on record. He's incarcerated and I am his power of Attorney, can you point me in the right direction.

Ask the bank for a copy of whatever documentation it may have authorizing the freeze. You need facts, at this point.

If a freeze was issued, the bank needed to receive a order to do so. This order will state the agency that instituted the freeze and it should also state the docket number of the child support order it was based on.

This will give you the info you need to go back to the agency and/or court to determine whether such an order exists or not.