I have a hampton bay almeida model and the reversce doesn't seem to work, can you please help before I take it down :mad:

IF it isn't working return it. I just installed a brand new one for a customer last week that came from Lowe's that would not work. Had to take it down and return it for a replacement. Quite an inconveinence but they had 5 others in the cart that had be returned because they didn't work either. 2nd one worked perfect. But had about 3 hrs in job because of the return trip.

Is it a new fan?