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    kpwick's Avatar
    kpwick Posts: 3, Reputation: 1
    New Member
    		  
    #1

    Jun 4, 2007, 12:55 PM
    Ceiling fan malfunction
    I had a Casa Vieja Probe II ceiling fan (w/light; no pullchain) installed about two years ago. It has a wireless remote for fan and light operation, and when I had it installed the electrician connected it to a wall switch so I could also turn it on/off at that location without using the remote. Just recently the fan has started to malfunction: If I have the wall switch on and use the remote to turn the fan on and the light off, after about 5-10 minutes of normal operation it switches to a default state of light on/fan off. I tried several combinations (fan off/light off; fan on/light on), and if the wall switch is on it will default to light on/fan off. Everything turns off if I turn the wall switch off.

    I changed the battery in the remote, but that didn't solve the problem. I read the fan instructions, and noticed that they said to NEVER operate the fan using a wall switch, as it could damage the fan (unfortunately I did not read this before I had it installed, and neither apparently did my electrician). My question is: did I permanently damage my fan, and if so is there any way to repair it?
    ballengerb1's Avatar
    ballengerb1 Posts: 27,378, Reputation: 2280
    Home Repair & Remodeling Expert
    		  
    #2

    Jun 4, 2007, 01:37 PM
    I don't think you caused the problem by using your wall switch. Its more likely you have a bad receiver and/or remote. Ceilingfanrepair is better at diagnosing this so we'll wait for him.
    ceilingfanrepair's Avatar
    ceilingfanrepair Posts: 5,733, Reputation: 109
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    #3

    Jun 4, 2007, 10:01 PM
    Ok.

    If you leave the wall switch on, and control the fan and light only from the remote, does it operate normally?

    Ceiling fan remote controls - help and FAQ- Ceiling Fans N More
    kpwick's Avatar
    kpwick Posts: 3, Reputation: 1
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    #4

    Jun 5, 2007, 11:28 AM
    Hi-
    If the wall switch is on and I control the fan and/or light with the remote it does not operate normally. Even if I turn the fan and light off using the remote, the light will come back on within a few minutes. It seems like the "resting" position (if the wall switch is on) is: light on, fan off.
    ceilingfanrepair's Avatar
    ceilingfanrepair Posts: 5,733, Reputation: 109
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    #5

    Jun 5, 2007, 12:01 PM
    Have you tried changing the frequency on the fan and remote?
    kpwick's Avatar
    kpwick Posts: 3, Reputation: 1
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    #6

    Jun 5, 2007, 02:24 PM
    Not yet
    ceilingfanrepair's Avatar
    ceilingfanrepair Posts: 5,733, Reputation: 109
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    #7

    Jun 5, 2007, 06:04 PM
    Try that. There are brief instructions in the link I mentioned before.
    grandin's Avatar
    grandin Posts: 3, Reputation: 1
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    #8

    Jan 26, 2010, 12:42 PM
    My Probe 44 (six months old) just went dead. It's the receiver. While in the store getting a warranty replacement, another customer came in with two identical, dead receivers from his two Probe 44s. This was his third time replacing these receivers. Sounds like a Casa problem. I have a new receiver arriving in a couple of days,we'll see how long it lasts.
    grandin's Avatar
    grandin Posts: 3, Reputation: 1
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    #9

    Jan 26, 2010, 12:42 PM
    My Probe 44 (six months old) just went dead. It's the receiver. While in the store getting a warranty replacement, another customer came in with two identical, dead receivers from his two Probe 44s. This was his third time replacing these receivers. Sounds like a Casa problem. I have a new receiver arriving in a couple of days,we'll see how long it lasts.
    ceilingfanrepair's Avatar
    ceilingfanrepair Posts: 5,733, Reputation: 109
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    #10

    Jan 27, 2010, 01:35 AM

    Receivers in most brands go dead. It's what happens when you have tiny electronics selling for $30 (the cost of a receiver) processing 3 amps or more at 120vAC.

    I recommend buying fans that don't use remotes.
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