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333011 · Dec 8, 2013, 12:35 PM

Brand new toilet installed one week ago and has been working great. Yesterday flushed once and tank did not refill. Removed water line to toilet and when water is turned in nothing comes out? We pushed a wire down in the line and it stops about 10 inches down. We crawled under the house to check lines and all look fine (not frozen or broken) do we need to call a plumber?

speedball1 · Dec 8, 2013, 04:52 PM

So you removed the supply to the toilet tank and turned on the angle stop with no results. Is that correct? Did you shut the water off to the house and then remove the angle stop? Still no flow? Any problems with the rest to the house? Let me know about the angle stop. Back to you, Tom

333011 · Dec 8, 2013, 05:45 PM

That is correct. We checked the angle stop valve and it appears to be clear and working properly. The water supply the rest of the house is working excellent. Just to let you know we are on a well and we have been in a deep freeze for about three days now. We have a radiator heater going in the basement to help keep pipes warm. I am worried because the old toilet ran constantly and I am thinking this helped keep it from freezing?

333011 · Dec 8, 2013, 05:47 PM

Originally Posted by speedball1

So you removed the supply to the toilet tank and turned on the angle stop with no results. Is that correct? Did you shut the water off to the house and then remove the angle stop? Still no flow? Any problems with the rest to the house? Let me know about the angle stop. Back to you, Tom

That is correct. We checked the angle stop valve and it appears to be clear and working properly. The water supply the rest of the house is working excellent. Just to let you know we are on a well and we have been in a deep freeze for about three days now. We have a radiator heater going in the basement to help keep pipes warm. I am worried because the old toilet ran constantly and I am thinking this helped keep it from freezing?

speedball1 · Dec 8, 2013, 11:05 PM

[QUOTE] We checked the angle stop valve and it appears to be clear and working properly .[QUOTE]
Are you saying that the water came out of the angle stop but couldn't make it up to supply tube to the tank? That's not making much sense. Have I missed something here? Back to you, Tom

333011 · Dec 8, 2013, 11:24 PM

[QUOTE=speedball1;3596674][QUOTE] We checked the angle stop valve and it appears to be clear and working properly .

Are you saying that the water came out of the angle stop but couldn't make it up to supply tube to the tank? That's not making much sense. Have I missed something here? Back to you, Tom

I'm sorry. There is no water that is making it to the angle stop valve.

massplumber2008 · Dec 9, 2013, 05:47 AM

So, you are saying that the pipe is frozen, right? If so, you can unthaw the pipe by first disconnecting the water supply tube and directing it into a bucket and then opening the angle valve so steam/water can move as the pipe thaws (very important).

Heat the toilet pipe using a hair dryer or a paint stripper... do this from the toilet end and back in the basement as close as you can get to the cold water pipe feeding the toilet... metal pipes conduct heat nicely.

Be sure someone is holding the toilet supply tube into the bucket as you do this... shouldn't take too long to thaw!

Good luck!

Mark

333011 · Dec 9, 2013, 06:13 PM

Originally Posted by massplumber2008

So, you are saying that the pipe is frozen, right? If so, you can unthaw the pipe by first disconnecting the water supply tube and directing it into a bucket and then opening the angle valve so steam/water can move as the pipe thaws (very important).

Heat the toilet pipe using a hair dryer or a paint stripper... do this from the toilet end and back in the basement as close as you can get to the cold water pipe feeding the toilet... metal pipes conduct heat nicely.

Be sure someone is holding the toilet supply tube into the bucket as you do this... shouldn't take too long to thaw!

Good luck!

Mark

We will try :) thank you