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    Dazband's Avatar
    Dazband Posts: 2, Reputation: 1
    New Member
    		  
    #1

    Apr 2, 2013, 01:17 AM
    Moen 7400 faucet reduced or no water flow
    When operating the faucet I either get a reduced flow from it or it will run normally then stop but I still have full pressure in the spray head.
    The aerator is clean
    speedball1's Avatar
    speedball1 Posts: 29,301, Reputation: 1939
    Eternal Plumber
    		  
    #2

    Apr 2, 2013, 10:47 AM
    Shut the water off under the sink and open up the inlet ports, Now place a pan over the open valve and turn the water on fro a few seconds to flush out the supplies. Reassemble and test, Good luck, Tom
    Dazband's Avatar
    Dazband Posts: 2, Reputation: 1
    New Member
    		  
    #3

    Apr 4, 2013, 06:36 AM
    Quote Originally Posted by speedball1 View Post
    Shut the water off under the sink and open up the inlet ports,. Now place a pan over the open valve and turn the water on fro a few seconds to flush out the supplies. Reassemble and test, Good luck, Tom
    Hi Tom,
    Thanks for your prompt response and advice, I did find the issue, inside the spout assembly there are is a white plastic washer and a black rubber sealing ring, the white washer was damaged allowing the sealing ring to drop down over the water ports for know I have remeoved the ring and will look to either get a complete spout assembly or if possible a replacement washer
    Thanks again Daz
    speedball1's Avatar
    speedball1 Posts: 29,301, Reputation: 1939
    Eternal Plumber
    		  
    #4

    Apr 5, 2013, 02:51 PM
    Clear the spout and contact Moen at, Call: 1-800-BUY-MOEN (1-800-289-6636)
    8:00 am to 8:00 pm Monday through Friday
    8:00 am to 6:30 pm on Saturdays EST
    Closed on Sundays and all nationally observed holidays.
    To contact Moen Canada call: 905-829-3400
    Ask foe a new cartridge, They will send you one for free. Good luck. Tom
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