[ListerRDH]

We just had our Napoleon fireplace installed and the back light and blower are both not working. Are these related? Any ideas on how to fix this problem?

[mygirlsdad77]

Have the installer come check things out. These fireplaces can get a bit tricky with all the extras. Most certainly not a do it yourself job to trouble shoot, as you may damage other components of the firplace. It may be a related issue, or it may be a burnt out light, and a bad or miswired blower, etc etc. What kind of remote do you have, is it a bit complex? Many are on the higher end models. I have had bad light bulb from the factory. I assume its due to rough shipping. Good luck and please let me know what is found.