[Bowler]

Printer is an HP Officejet Pro 8500a

Operating System is Windows 7 Professional Edition 32 bit



Am trying to install this printer but am having driver conflicting issues.



In addition to the above printer, I also have an Epson 4180 flat bed scanner that is up an running



When installing the installation software for the printer, I end up with an error message stating that there is a problem with the driver and cannot complete installation. Please install full version of software. I have done this several times and get the same issue. I have also tried to install the HP driver from the internet and same problem

When installing the driver, after a bit, the Epson scan screen comes up and I can't proceed any farther. I am suspecting that the Epson driver and the HP drivers are in cahoots and I don't know how to get around this dilema. I have disabled the Epson scanner but still have the same problem. Help please?? Do I need to uninstall the Epson scanner? Don't really want to but will if this is the only way.

[cmeeks]

Try downloading the driver from HP and see if that helps. Be careful to get the one for the operating system you ae usiing.

[Bowler]

I finally got it to install last night. I had the correct driver all along. I had to completely uninstall the Epson scanner and every Epson folder I could find and it installed OK. Now I have to figure out how to install the scanner again. Thanks for the reply