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    phonetech1963 Posts: 2, Reputation: 1
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    #1

    Mar 29, 2012, 08:25 AM
    Toshiba MIS - Abbrev GENU and RGON
    In Toshiba system, using Toshiba ACD and MIS monitoring software what does GENU, RGON, INC, and MISS status abbreviations mean? These are showing while agent is in this status. I have the other codes figured out but not these. Thank you.
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    phonetech1963 Posts: 2, Reputation: 1
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    #2

    Apr 2, 2012, 08:24 AM
    I found the answers: GENU is Generic Unavailable, agent did not put in a reason for status; RGON is ringing on station.
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