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    woriedgirl's Avatar
    woriedgirl Posts: 22, Reputation: 2
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    #1

    Mar 12, 2012, 09:25 AM
    Can't access Microsoft office files any more...
    Recently while I was online an update was available for my Microsoft office 2010 starter version was available I installed it. It showed that some problem had occurred and the program ended . Then onwards I can't access word excel or anything else from the office package don't know what to do.
    NeedKarma's Avatar
    NeedKarma Posts: 10,635, Reputation: 1706
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    #2

    Mar 12, 2012, 09:30 AM
    What was the contents of the error message you got?
    woriedgirl's Avatar
    woriedgirl Posts: 22, Reputation: 2
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    #3

    Mar 12, 2012, 09:56 AM
    It just said update could not be completed. After that can't even trace its install file. It was pre-loaded on my laptop. Don't even have a c.d for it.
    smoothy's Avatar
    smoothy Posts: 25,490, Reputation: 2853
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    #4

    Mar 12, 2012, 10:01 AM
    There might be a recovery partition that allows you to restore the machine to how it was when you bought it. What brand and model is it.
    NeedKarma's Avatar
    NeedKarma Posts: 10,635, Reputation: 1706
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    #5

    Mar 12, 2012, 10:14 AM
    Is it possible you had a trial version that expired?
    woriedgirl's Avatar
    woriedgirl Posts: 22, Reputation: 2
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    #6

    Mar 12, 2012, 10:58 AM
    I don't think it was a trial version . Can't even format it as my laptop doesn't have partitions everything will get deleted.
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