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    simple_uid's Avatar
    simple_uid Posts: 4, Reputation: 1
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    #1

    Feb 18, 2007, 05:35 PM
    Sony Z520a "No Network Service"
    Hello,

    I have a Cingular Sony Z520a cell phone and suddenly it shows no bars and cannot find Cingular Network. I have a family plan and rest of my family members with the same phone are able to find the network.

    I have read elsewhere on cingular forums that many others are also facing the same issue. But I didn't find any solution on those forum posts apart from returning the phone to Cingular, if its in warranty.

    Does any one know of a solution to fix this?

    Thanks.
    ScottGem's Avatar
    ScottGem Posts: 64,966, Reputation: 6056
    Computer Expert and Renaissance Man
    		  
    #2

    Feb 18, 2007, 05:44 PM
    Um did you call Cingular? Occasionally you do hit a dead spot, or the SIM card isn't read. But the first thing I would do is call Cingular.
    simple_uid's Avatar
    simple_uid Posts: 4, Reputation: 1
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    #3

    Feb 18, 2007, 05:52 PM
    They are closed today (Sunday) :-(
    ScottGem's Avatar
    ScottGem Posts: 64,966, Reputation: 6056
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    #4

    Feb 18, 2007, 05:54 PM
    Umm no. Their customer service line is 24/7. You can dial 611 from any Cingular phone.
    simple_uid's Avatar
    simple_uid Posts: 4, Reputation: 1
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    #5

    Feb 18, 2007, 05:58 PM
    Since I am not finding the Cingular Network, I couldn't dial 611 from my cell. So, I called 1-800-CINGULAR from my landline and selected the option for support with the instrument. I received a message that their office is closed today. I also checked their website live help option and it also states that its closed on Sunday.
    ScottGem's Avatar
    ScottGem Posts: 64,966, Reputation: 6056
    Computer Expert and Renaissance Man
    		  
    #6

    Feb 18, 2007, 06:08 PM
    You said other family members have the plan, so have them dial 611. I suspect you may have selected the wrong option.

    I'm sorry they must have changed things since changing back to AT&T. I just dialed 611 on my Cingular phone and it did show them closed.
    simple_uid's Avatar
    simple_uid Posts: 4, Reputation: 1
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    #7

    Feb 18, 2007, 07:10 PM
    Thanks for all your help.
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