[gmbussey]

A customer called, his new machine is broken down; he needs it tomorrow but the soonest you can get a mechanic out is the day after tomorrow; describe what you would do.

[Curlyben]

If the company doesn't have a process for dealing with emergencies then it won't be in business for long.

[pready]

You should talk to the customer and explain the situation and if the customer still needs the equipment fixed tomorrow you should try to change a mechanic's schedule, give the customer a loaner, or subcontract a mechanic to resolve the situation.

[Fr_Chuck]

This can depend on what type of business. And what type of machine.

If this is a washing machine in someone home, they can wait two days. If this is a O2 machine that someone is breathing on, you have to be there in 12 hours reguar

If this was a large company with a manufactoring machine and it was shutting down production.

So there is no one right answer, it is a depends answer, and sometimes you have to find a way to get it fixed same day