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    udesjardins's Avatar
    udesjardins Posts: 1, Reputation: 1
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    #1

    Jan 27, 2011, 06:06 AM
    Mason windows warranty?
    My picture window cracked when the temperature dropped to -20. I was told that this was due to the cold and would not be under warranty. The window is only a 2 1/2 yeas old. Is this correct.
    UD
    ma0641's Avatar
    ma0641 Posts: 15,675, Reputation: 1012
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    #2

    Jan 27, 2011, 06:16 PM
    What does the Mason warranty say? It may exclude "damage caused by cold" or you should be covered.
    ssemanco's Avatar
    ssemanco Posts: 1, Reputation: 1
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    #3

    Oct 31, 2011, 06:25 AM
    If anyone has a copy of Mason Window (Pickering, Ontario, Canada) I would love a copy. They used to have one on their website but it isn't available anymore, and their customer service... well, let's just say it leaves a lot to be desired.
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