[waz2k9]

>E-mail Removed<

[waz2k9]

Hello this is my first time here, I need some BIG help, I got virgin media around 3 month ago, and for the first week things where perfect, but after that it all went down hill, my 10mb internet [cable] has had tons of faults and troubles ever since then, firstly it was disconecting itself, then a month later they finally fixed it, and then few weeks later, [a month ago] I've had extremely slow speeds, like 1.mb a second. I called them I did everything I could to sort it out, finally it was sorted, but now the biggest problem I have is the HUGE!! High ping, I'm getting like 7000ms, most days, sometimes 3000ms, every time I run online speed tests.. the odd thing is is that, my speed is perfect I'm getting almost 10mb, but the ping is so high, witch is not allowing me to use the internet, because its lagging so much, and obvously I can't play on any games at all, [mostly css], I've cleaned my PC, I've checked for spyware, I diskfraged, and nothing seems to work, I call virgin up every day and they tell me the same thing, [everything seems fine from our end we can't do nothing sorry] and maybe there right, 1 of the guys on the phone did say, it could be my computer settings [but I'm not to tech with all that stuff] and anoher guy said [you may need a new ethernet card] because it seems to loose signal very quickly, anyway if you guys can help id be so happy, I'm really getting down over this, paying for something I'm not really using, [btw] when I reset the modem, everything is perfect, ping is around 40, speed is almost 10mb, but 5-6 minutes later everything ****s up again, Also somedays, the internet can be great and low ping for like 3 str8 hours, but then suddenly go back to its old ways, for days and days, so please help guys,

[Curlyben]

Other than posting your e-mail address, do you actually have a question :?

The more information your give the better we can assist you with your issue.

I have merged your threads to keep all information in one place.

[Curlyben]

Virgin media are well known for over selling their services, but in your case it sounds like something a lot worse.

Assuming you know your machine is clean, i.e. no malware or viruses, then this is definitely a problem with Virgin and needs to be escalated within their support structure.

Do you use any sort of Peer2Peer file sharing at all, as this will eat all available bandwidth.

[waz2k9]

Thank you for the fast reply, and sorry about my spelling and gramma, its so so hard, because like I said they continue to tell me 'its not my problem' so I'm stuck basically, I allways close any programs in my task mng that are taking a lot of cpu, I do use a p2p 'ares' but even when I close that I still have the same problem, the only other things I leave open are msn and media player, erm would a hijackthiss report log help if I posted it to you? Or any other sort of thing that could be of use. p.s for viruses I did check and never came up with none, also I use ad-aware for spyware and nothing came up, but I shall check again.

[Curlyben]

I know Virgin packet shape people that use any P2P on their network and I'll willing to bet you have been hit by this.
They have a rather nasty "fair usage" policy that nukes your connection should you exceed it.

My advise would be to dump the P2P for about a week and see if this helps..