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    Noffi's Avatar
    Noffi Posts: 1, Reputation: 1
    New Member
    		  
    #1

    Dec 19, 2009, 11:39 AM
    Hp laptop help desk
    I have an HP 17" pavilion dv9500 laptop with CD/DVD read write. Suddenly it no longer recognizes the CD/DVD player and I am unable to copy files nor to read any discs I insert. This is serious as I need to enter new software which came with a Canon camera I just purchased.
    seahwk83's Avatar
    seahwk83 Posts: 3,276, Reputation: 212
    Ultra Member
    		  
    #2

    Dec 19, 2009, 12:03 PM

    Here's some info that may help
    How To Clean a CD Rom Drive | Cleaning Products

    Gizmo Highway DIY - Clean your CD player lens


    Could try CD lens cleaners
    InfoJunkie4Life's Avatar
    InfoJunkie4Life Posts: 1,409, Reputation: 81
    Ultra Member
    		  
    #3

    Dec 20, 2009, 07:47 AM

    Also make sure the drive is firmly placed in the bay. You may want to remove it and put it back in just to be sure.
    ttrainhouse2003's Avatar
    ttrainhouse2003 Posts: 2, Reputation: 1
    New Member
    		  
    #4

    Dec 29, 2009, 08:57 PM

    I would also suggest going into Device Manager within Windows to make sure that Windows still recognizes the device.
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