We're doing this right now! What happens is the water in the freezer does not get defrosted all the way and if you take the bottom out of the freezer you will see a sheet of ice. You can run it through defrost a couple of times every once and a while, but it will happen again sooner or later. The defrosted shuts off before the ice thaws and it refreezes and the sheet gets bigger and bigger. The drain hole is plugged by the ice. The best way is the take it apart. It will happen again. We even tilted the frig back more to see if that helped , not really.once it starts draining you can pour hot water in the freezer vents holes in front of the freezer VERY SLOWLY.it helps defrosting it faster. This is a long going pain. Good luck!
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