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    abstaft's Avatar
    abstaft Posts: 4, Reputation: 1
    New Member
    		  
    #1

    Aug 20, 2009, 07:57 AM
    Can't sign in to Windows Live Messenger
    I have not been able to sign in to Windows Live Messenger for 2 days (it is critical for my job to be able to communicate with others overseas). I keep getting the following error message: "Signing in to Windows Live Messenger failed because the service is temporarily unavailable. Please try again later." The error code is 8000401a, which I can't find any references to anywhere. Can someone please help me fix this?
    hheath541's Avatar
    hheath541 Posts: 2,762, Reputation: 584
    Experts
    		  
    #2

    Aug 20, 2009, 08:00 AM

    Have you tried reinstalling it?
    abstaft's Avatar
    abstaft Posts: 4, Reputation: 1
    New Member
    		  
    #3

    Aug 20, 2009, 08:22 AM
    Tried that, but I'm still getting the same messages. Interestingly, Windows Messenger works, but Windows Live Messenger doesn't.
    seahwk83's Avatar
    seahwk83 Posts: 3,276, Reputation: 212
    Ultra Member
    		  
    #4

    Aug 20, 2009, 09:15 PM

    If you are using AVG antivirus, do following:

    * Open AVG interface
    * Double-Click on the Web Shield
    * Select the Instant Messaging tab
    * Uncheck MSN Protection

    Also if you uninstall and go back to msn 8.5 this problem should not happen
    Download details: Windows Live Messenger (Version 2008)
    abstaft's Avatar
    abstaft Posts: 4, Reputation: 1
    New Member
    		  
    #5

    Aug 21, 2009, 11:46 AM

    My anti-virus is Trend Micro. I've had both it and Windows Live Messenger for quite a while, so I'm not sure what my anti-virus would have to do with my problem. I tried the download link you gave me, and I got the following message: There was a problem with this installation. Windows Live Suite was not installed. System Error Details: Code: 0x8000ffff Description: Catastrophic Failure
    niks's Avatar
    niks Posts: 4, Reputation: 1
    New Member
    		  
    #6

    Aug 21, 2009, 12:50 PM

    Have a look at this link.

    Hopefully some solution works from there for you. I am guessing its most likely registry error discussed on second page.
    seahwk83's Avatar
    seahwk83 Posts: 3,276, Reputation: 212
    Ultra Member
    		  
    #7

    Aug 21, 2009, 01:20 PM

    First, make sure you have exited MSN messenger and unsinstalled any MSN Messenger related entry from Control Panel (START — > CONTROL PANEL — > ADD OR REMOVE PROGRAMS).

    Then, START — > RUN the following command:
    RunDll32 advpack.dll,LaunchINFSection %windir%\inf\msmsgs.inf,BLC.Remove

    Try this link to download 8.5
    http://messenger.jonathankay.com/redir/wlm85.asp
    abstaft's Avatar
    abstaft Posts: 4, Reputation: 1
    New Member
    		  
    #8

    Aug 22, 2009, 01:31 PM

    Not sure what I did, because it never looked like messenger installed when I ran wlm85, but it works now. Thank you seahwk83!
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