[Scottish2008]

My father called to to his house the other day and asked me like he does all the time, to look at his computer. So I went to the computer room and had a look. I t was saying that his widows was not genuine. So I asked him where did you buy the computer. He stated it was at a locale computer store in town. He told me the store and from my experience this store is giving a bad name to other computer stores for the work that he does. Anyway what I am asking is that if he purchased a computer from this store 2 years ago which was brand new at the time. His windows should be genuine. Right? Need some help with this. Thank you

[ScottGem]

Not necessarily. The store may not have put a legal version of Windows on the PC. They may have used the same license for several PCs which is why its showing as not genuine.

[Scottish2008]

Not necessarily. The store may not have put a legal version of Windows on the PC. They may have used the same license for several PCs whihc is why its showing as not genuine.

OK I understand that but. Should the store that he purchased it from supply him with windows again?

[ScottGem]

If he paid for a genuine copy then yes.

[Scottish2008]

If he paid for a genuine copy then yes.

So I take it that since he has purchased this system from this computer store 2 years ago that the store is at fault and should rectify the problem? I am really grateful for your help on this Scott.

[squinter]

This happened to me with a brand new PC , I could nt get Microsoft updates because the store installed an illegal copy of windows , did nt even give me the disc, I brought it straight back and demanded he put a legal copy on and to give me the disc also , some stores will try this , imo you should go back to the store and demand he put a legit copy on and give you the disc also , after 2 years though the store may deny putting this os on your PC , you could mention that you'll report him to Microsoft though .