[euynehc]

I have seen many positive comments about TrendMicro in various websites. Hence I tried to use it today. However, after I clicked the Free Scan bottom, a new webpage came up, then that was it! I waited for half an hour, but nothing was shown on the screen with an orange background. I have turned my Security to medium level and enabled Run ActiveX controls and plug-ins. Do you know why it wasn't working? Thank you!

[fredg]

Hi,
No, I have no specific answer as to why it wouldn't work for you.
I tried it, and it did work for me; up to the point of telling it to install or not to install "Step 1: You may need to install the ActiveX control named "as4web.cab""
I didn't let it go any further, as I have all the Spyware protection installed now, and really don't want anything else on my computer.
Please try it again; maybe it was just an "over used" period for the website.

[Curlyben]

As Fred has suggested you may have been trying to use the site during a busy period.

Try completely clearing your internet cache (History, temp files etc) and try again at a different time of day.

Also Trend Housecall ONLY works with Internet Explorer, no other browser are supported.

[euynehc]

Thank you very much for your replies. I just tried it. It seemed to be stuck after the new window popped up. To the left side of the window there is a column. On the top it says "Introduction.... ", then "Updating....". Below that there is a small empty bar underneath which says "idle". Is this what you guys see? How long does it usually take to scan the computuer? Thank you!

[Curlyben]

Are you running any sort of firewall app that maybe blocking the scanner ?

This is about the only other thing I can think of.

[euynehc]

I do have norton antivirus. Should I stop it during the scanning? Thank you!

[Curlyben]

I do have norton antivirus. should I stop it during the scanning? thank you!

Definitely worth a try.

[rainwaters]

I am also having this problem. I, too, have Norton Antivirus. Please help.
Rain