[rhouse30]

I can't connect to the Internet, even though I reboot the modem and the computer. The message I get is "It won't connect to Proxy Server" When I try to disconnect the Proxy Server, it won't disconnect.

I had received this fraudentl email, that did have an account number, my name, type, source port, destination ip, hostname, destination ip. Information (I just deleted it.

I was a little supicous, and I wish I had called AT&T first, but I did go to the Malwarebytes | Free Anti-Malware & Internet Security Software. Website and downloaded it and it deleted 6 so call infections.

Now about 2 days later, I can't connect to the Internet.
Do you think it is because of this email.
I ran the virus scan (MicroSoft Essential) and it said everything was OK. I also have TinyWall firewall.


Any tips to be able to connect to the Internet, would be greatly appreciate.

@att.net
Malware infection advisory from AT&T Internet Services Security Center
SBC Account Number:

Dear

AT&T has received information indicating that one or more devices using your Internet connection may be infected with malicious software. Internet traffic consistent with a malware infection (“tinba”) was observed on Apr 17, 2015 at 9:10 AM EDT from the IP address 99.172.145.81. Our records indicate that this IP address was assigned to you at this time.

Infected computers are often used as part of a zombie computer network (“botnet”). Botnets are networks of computers which have been infected with malware and placed under the control of a hacker or group of hackers. They are often used for attacks on websites, spamming, fraud, and distribution of additional malware.

Because malware is designed to run in secret, an infected computer may display no obvious symptoms.

To address this matter we ask that you take the following actions. If your computer(s) are managed by an Information Technology (IT) group at your place of work, please pass this information on to them.

If you use a wireless network, an infected computer may be using your Internet connection without your knowledge. Ensure that your wireless router is password-protected and using WPA or WPA2 encryption (use WEP only if WPA is not available). Check the connections to the router and ensure that you recognize all connected devices.
Ensure your firewall settings and anti-virus software are up-to-date, and install any necessary service packs or patches. Scan all systems for viruses and other malware.

Additional tools and information:

Tools for removing rootkits, bots, and other crimeware:
Norton Power Eraser: https://security.symantec.com/nbrt/npe.aspx (Windows)
McAfee Rootkit Remover: RootkitRemover | McAfee Free Tools (Windows)
Tools for general virus and malware removal:
Microsoft Safety & Security Center: Microsoft Internet Safety and Security Center (Windows)
Malwarebytes Anti-Malware: Malwarebytes | Free Anti-Malware & Internet Security Software (Windows, Android)
Spybot +AV: Spybot © â„¢ – Search & Destroy | Safer-Networking Ltd. (Windows)
OS X Gatekeeper: http://support.apple.com/kb/HT5290 (OS X)
AT&T Malware and Network Security analysts gather weekly to give you the information that you need to know about the latest security news and trends. Visit AT&T ThreatTraq at AT&T Tech Channel : AT&T ThreatTraq

Regards,
AT&T Internet Services Security Center
Incident details for 1

Type:
Source port:
Destination IP:
Hostname:
Destination port:
For security reasons, the destination IP is partially obscured.

DISCLAIMER: The information above contains links to software by third-party vendors (hereafter, “the Software”). AT&T is not responsible for support or assistance for any of the Software. If you need support or assistance with any of the Software, please contact the Software's vendor directly. AT&T is unable to provide a warranty or guarantee, either expressed or implied, for any of the Software. You will be responsible for your own system software and system security and not hold AT&T, its partners, agents or affiliates liable for any costs or damages whatsoever (including, without limitation, damages to access system, hardware and/or software) to your computer as a result of installing or using any of the Software. You also understand that use of all hardware and/or software must comply with the AT&T Acceptable Use Policy.
Important Note: This email contains links to various websites. You may copy and paste the URL(s) into your browser rather than clicking directly on the link.

©2005 - 2015 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
Privacy Policy (Updated September 16, 2013)

[cdad]

Did any of the programs find that virus that was mentioned ? Tinba ?

Trojan.Tinba | Symantec


Did you run a boot scan on your system ? Also has your OS detected internet not working and offer to check it for you?

[Stratmando]

Try Tools/Internet Options/Connections/Lan Settings
The be sure the Use Proxy is Unchecked, Then Check Automatically Detect Settings.
Good Luck

[spicywings]

Anytime I get some REALLY weird on my computer that I simply CANNOT fix... I go to combofix! Typically, I try doing the "normal" things that most try to get rid of viruses but when all else fails, this software is amazing. I have used it for years on a number of my computers (I have 4 at home, work for myself) and it has NEVER failed me.

Downloading ComboFix (WORD OF ADVICE... when going to this page, you don't need to click on anything to download it... in a few seconds, a window dialogue box will appear asking you to download combofix.exe, ok)

DOWNLOAD THE FILE COMBOFIX.EXE... If you find "combofix" on any other site, don't download it. ONLY COMBOFIX.EXE works.

Take care and good luck.

If you are sending correspondence to us from your phone/tablet and can't work on your PC/Laptop... I would suggest disabling your network (cable/wireless), removing all caches, cleaning all viruses as best as you can... potentially even restoring your computer to an earlier point (if you have that enabled)... then work on "cleaning" and getting some type of Free AVG software to help you prevent such attacks again.

[NCTOFL]

For start, The letter from at&t I do believe is a scam. At&t or SBC Global does not send virus alert emails unless it has changed in the last 9 months.

At&T does however offer free antivirus.

Personally I use AVG they are great! And one of the top rated antivirus available.
Avg has a free 30 day trial it also has a free 30 computer cleaner that fixes common problems. AVG Tune up
Be sure before you download anything from the web make sure you are on the official site for what you are downloading.
You must remove any antivirus before installing a new one or they can cause conflict with each other.
http://www.avg.com/us-en/homepage
This is the official site it has links to the avg PC tune up also
These are all free for 30 days and does not require a credit card unless you want to buy it after your 30 day trial.