Just piling on what's been said, which is all true.
First, make sure she's asking them about a LOAN... not a withdrawl. Some plans allow you to pull money from the account without the tax and penalties you get with a withdrawl... so she should be asking about a loan.
She needs to talk to the plan administrator. Period. Nobody can guess what provisions are allowed for loans/withdrawls... some plans, like the one my wife has, is quite lenient. Others are not... in my wife's case, she can take a loan (not a withdrawl) without hardship, and not get hit with withdrawl penalties, but she has to pay interest and she has to stay with the company, and there's a structured repayment schedule.
If the plan doesn't allow for this loan, then they're saying shed need to leave the co, and instead of rolling over to a new plan, shed cash out, getting early withdrawl penalties and tax consequences.
I feel for her situation... plans are often set up limiting withdrawals or loans because its not meant to be a savings plan... its meant to be a retirement fund. But I do understand her dire need.
Lesson learned... know your plan provisions for loans and withdrawals when you start it.
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