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lsjeno · Nov 29, 2007, 06:00 PM

We just purchased a used vehicle from a new car dealership - the window sticker stated 51,000 actual miles, and the sales contract from the dealer stated 51,000 actual miles. When we received the title from the DMV, (we live in Wisconsin) the mileage was highlighted and said NOT ACTUAL. If we had know this, we wouldn't have purchased the car. What are our options or rights as a buyer?

jack dandy · Nov 29, 2007, 06:32 PM

How long have you owned the car, did you buy from large or small dealership,Tell the dealership what you just stated here and tell them you usually don't make a practice of dealing with liars and you'de like your money back or a car of your liking, price wise also with the mileage you wanted or if they don't want to deal with you tell them you will be reporting this to the Attorney General and also the Better Business Bureau, also ask to talk to the manegar or supervisor on duty, if they do offer to trade your car for another tell them you would like to see the title up front they should have it at the dealership. Hope this helps you it's a shame there's so manny crooked people in this world.

lsjeno · Nov 29, 2007, 07:04 PM

Thank you for the info. It's a large multi-location new car dealership in Southwestern Wisconsin. They have been in business since 1966. We have had the car three weeks but received the title a few days ago with the mileage disclaimer on it. The dealer has not been returning calls and when we have managed to reach someone they were either unwilling or unable to resolve this. They are acting as if it's OUR problem. The message we are getting is "We have your money - now go away!". I can't believe we have been treated like this by someone who was thought to be reputable dealer. It's not Joe's Auto Sales on the street corner.

jack dandy · Nov 29, 2007, 07:53 PM

I'd go to the dealership and ask for the manager, get the forms from the organization I mentioned above and fill them out and bring them with you when you go there, and then ask them if they would like to deal with you or the organizations mentioned tell them if they don't want to deal with you then you'll mail the complaints to the organizations mentioned they usually don't want to have check marks against there dealership so they might work with you if you show them you men business stand up for your rights. Good Luck and Merry Christmas!

excon · Nov 30, 2007, 06:00 AM

Hello l:

If it were me, I'd just sue 'em in small claims court. I've never found bureaucrats to be very helpful.

excon

ScottGem · Nov 30, 2007, 07:32 AM

Before I run to the dealer, I would like to know what Not Actual means on the title. I would ask the DMV what that means. It could just mean that no reading was taken.

JudyKayTee · Nov 30, 2007, 09:21 AM

Originally Posted by jack dandy

How long have you owned the car, did you buy from large or small dealership,Tell the dealership what you just stated here and tell them you usually don't make a practice of dealing with liars and you'de like your money back or a car of your liking, price wise also with the mileage you wanted or if they don't want to deal with you tell them you will be reporting this to the Attorney General and also the Better Business Bureau, also ask to talk to the manegar or supervisor on duty, if they do offer to trade your car for another tell them you would like to see the title up front they should have it at the dealership. Hope this helps you its a shame theres so manny crooked people in this world.

I don't think I'd come on this strong - sometimes anger and name calling is met with more anger and name calling. I'd be professional, send them a Registered letter if you have to, explain the discrepancy and ask for an explanation.

I ran into this 2 months ago - I traded in my car (4 years old, purchased new, 3200 miles on it) and the dealer was offering me a lower trade because he didn't believe that was the actual mileage. I had to get my service records in order to prove the mileage. Without them he was going to sell it as "Not Actual Mileage" because the true mileage was unknown to him - or so he said?

(PS - I sued the car manufacturer because it was such a lemon I was afraid to drive it and I won. NYS would do absolutely nothing to help me, Lemon Law or no Lemon Law.)

If you can't get any satisfaction from the dealer, sue them in Small Claims Court although this purchase may be over the Court's jurisdiction and you may have to settle for the difference between your car with actual mileage and your car with unknown mileage - if you can prove it.

jack dandy · Nov 30, 2007, 09:42 AM

To me, they have already tried to be nice Read his response after my first response, maybe calling him a liar(the dealership) is a little strong but I also have been in his position with a dealership and they totally blew me off until I filled out complaints against them and told them if they don't work with me I'd mail the totally to the proper business. I tried the Professional route first but when they treat you like dirt then you need to step it up a notch. I've been walked on by the best of them, that's when I decided I needed to learn how to play the game better then them if I'm going to get anything out of the deal.

lsjeno · Dec 1, 2007, 01:31 PM

Originally Posted by lsjeno

We just purchased a used vehicle from a new car dealership - the window sticker stated 51,000 actual miles, and the sales contract from the dealer stated 51,000 actual miles. When we received the title from the DMV, (we live in Wisconsin) the mileage was highlighted and said NOT ACTUAL. If we had know this, we wouldn't have purchased the car. What are our options or rights as a buyer?

Thanks everybody for your advise. We are sending a certified letter to the general manager of the dealership Monday. Will keep you posted on what happens. We're not letting this drop!

lsjeno · Mar 25, 2008, 02:50 AM

Update FINALLY! We had to go the Wisconsin DMV to get our title straightened out! The dealership didn't do a thing. The DMV had to go after them - made them straighten the title out. We now have a clear title thanks to the DMV and no thanks to a crappy dealer. They could have cared less about us as a customer. Needless to say, my husband let them know what he really thought of them after the whole thing was settled. Thanks again to all for their posts in this matter. It's been four looooooong months with this thing!

ScottGem · Mar 25, 2008, 05:40 AM

Thanks for keeping us posted.