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New Member
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Dec 10, 2005, 05:58 PM
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TrendMicro Wouldn't Work!
I have seen many positive comments about TrendMicro in various websites. Hence I tried to use it today. However, after I clicked the Free Scan bottom, a new webpage came up, then that was it! I waited for half an hour, but nothing was shown on the screen with an orange background. I have turned my Security to medium level and enabled Run ActiveX controls and plug-ins. Do you know why it wasn't working? Thank you!
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Ultra Member
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Dec 11, 2005, 07:06 AM
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TrendMicro
Hi,
No, I have no specific answer as to why it wouldn't work for you.
I tried it, and it did work for me; up to the point of telling it to install or not to install "Step 1: You may need to install the ActiveX control named "as4web.cab""
I didn't let it go any further, as I have all the Spyware protection installed now, and really don't want anything else on my computer.
Please try it again; maybe it was just an "over used" period for the website.
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BossMan
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Dec 11, 2005, 07:31 AM
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As Fred has suggested you may have been trying to use the site during a busy period.
Try completely clearing your internet cache (History, temp files etc) and try again at a different time of day.
Also Trend Housecall ONLY works with Internet Explorer, no other browser are supported.
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New Member
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Dec 20, 2005, 05:40 PM
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Thank you very much for your replies. I just tried it. It seemed to be stuck after the new window popped up. To the left side of the window there is a column. On the top it says "Introduction.... ", then "Updating....". Below that there is a small empty bar underneath which says "idle". Is this what you guys see? How long does it usually take to scan the computuer? Thank you!
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BossMan
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Dec 20, 2005, 05:41 PM
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Are you running any sort of firewall app that maybe blocking the scanner ?
This is about the only other thing I can think of.
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New Member
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Dec 22, 2005, 06:23 PM
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I do have norton antivirus. Should I stop it during the scanning? Thank you!
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BossMan
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Dec 22, 2005, 11:56 PM
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 Originally Posted by euynehc
I do have norton antivirus. should I stop it during the scanning? thank you!
Definitely worth a try.
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New Member
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Jan 25, 2006, 07:17 PM
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I am also having this problem. I, too, have Norton Antivirus. Please help.
Rain
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