[Krafticus]

Hello All,
This is my first post to this board, after just now finding this site. My problem is with internet explorer. Yesterday morning, I was able to access the internet without any issues at all. Later that evening; however, I cannot access a single URL. The strange thing about this is that my email is still working fine, iTunes works as I was able to download a song without any issues.

I did notice that when I started IE up, it is always trying to connect to the site www.go.microsoft.com/fw7155... something like that. No matter if I change the defaults, clear all cache, all cookies, or anything else... it get this same issue. If I try to type in an active URL, like Yahoo, it spins for a while, and returns the "Web page cannot be found". Since I cannot access the internet, I cannot download any items on that machine to research and fix it.

Also, I completely disabled all anti-virus, firewall, spyware Dr... still no luck

Does anyone have any ideas. This is the strangest thing I have ever seen.

Thank you

Mark K

[benn11]

Did you check the proxy/LAN settings or the settings for your service provider? Anyway, I would recommend you to install Firefox, which is safer and more secure.

[Krafticus]

Thanks to those who helped.

After tons of digging around, I found this:

McAfeeHelp Technical Support

At approximately 2:00am EST, August 1st, McAfee released a product update, addressing a recent issue in which some North American customers were erroneously told they were 'Not Protected'. In fact, all customers were still fully protected. If you still see the 'Not Protected' message within SecurityCenter, click the Update button to address this.

Separately, some McAfee customers have reported a loss of browser internet connectivity. You can immediately resolve this issue by clicking "More..." and performing the steps outlined below.

More>>

How to manually uninstall and reinstall McAfee Consumer Products
Summary: This document explains how to manually remove McAfee Consumer products and then reinstall them.

Affected Suites: Affected Products: Affected Operating Systems:
Total Protection
Internet Security Suite
PC Protection Plus
VirusScan Plus
Wireless Protection
AntiSpyware
Data Backup
Internet Security
Personal Firewall Plus
Privacy Service
QuickClean
SecurityCenter
SiteAdvisor
SpamKiller
VirusScan
Wireless Protection
Windows XP Home
Windows XP Professional
Windows Vista



Description:
Instructions for removing and reinstalling McAfee Consumer Products. This document should be followed in the order it is presented.

Solution
Uninstalling using Add or Remove Programs
Click Start, Settings, Control Panel. The Control Panel will then appear.
Double-click Add or Remove Programs. The Add/Remove Programs Properties dialog box will then appear.
Locate McAfee SecurityCenter in the list of installed programs and single click on it so it is highlighted.
Click Add/Remove (or Change/Remove).
Follow the prompts to remove SecurityCenter.
Restart the computer. All McAfee products are now removed from your computer.
Reinstall your McAfee Products

Go to https://us.mcafee.com/root/login.asp...e=PLEASE_LOGIN to login and download your products.
Comcast users should go to https://us.mcafee.com/root/login.asp?affid=108
DELL users should go to https://us.mcafee.com/root/login.asp?affid=105
Gateway users should go to https://us.mcafee.com/root/login.asp?affid=370
EMachines users should go to https://us.mcafee.com/root/login.asp?affid=365
MSN users should go to https://us.mcafee.com/root/login.asp?affid=420
If you have any problems, or wish to talk to a technician about these steps, you can access free Priority Support at 866-628-9522.
Please Note: This service is only for calls related to this specific issue