[Polipopo]

What can I do, I have a problem with my card, last month I lost or was be stolen my card with a lot details( internet Banking,pin,and a lot of private documents), I don’t realize in that moment , but when I arive in my country Romania, where I had a spontaneous abortion and a long period of depression, I went into internet banking and saw a lot of transactions, during that time I did not realize being very disturbed by what happened to me, now I come back uk where I saw that a large amount of money was deposited then out of direct debit, today my account took all my money left and it's say fraudal recovery. I call the bank twice to block my account but they say to go in branch. What can I do?

[talaniman]

Do as instructed. Go to the bank and speak with someone who can get to the bottom of this and explain your options to you, and show you what to do.

[talaniman]

They will also want you to document your whereabouts and activities to verify against their own records of where these fraudulent charges were made.

[Polipopo]

I Call them today, because then they blocked my card, and they Say I will receive another One , But I didn’t receive it , and when I Call the lady Tells me , they can’t send me another One because is a problem and she can’t tells me more , and I need to go in branch for identification.

[smoothy]

So you go to the branch and identify yourself. If you are who you claim you are, that won't be any problem.