Your problem does not sound like a dirty anything.. it sounds like a system that's undercharged (over charged can do that but it would have to have been done during a recent service likely during very cold weather), or is worn out and overheating.
What I meant by my question, is did they come out, try to diagnose the problem... or just come out to clean the system and replace the caps specifically at your direction?
I have to ask because some people will call them out with a very narrow scope to keep charges low, sometimes it is a false savings. Yes my HVAC friends say certain clients do that all the time...then try to get them to do extra that they weren't paying for.
Its not my field of work, ( but it is a fallback career path if I have to ) but I am licensed for automotive systems (principles are the same) and I have batted .900 on calling out the correct problems on a number of industrial 10 ton, 50 ton and 100 ton air handlers at my place of business to the contractors for the last 15 years.
And not all HVAC guys are equal... the HVAC Guys I worked with for years have told me my diagnosis is better than a lot of the guys they work with, and the only one of their clients. It was always a game, I'd tell them what I thought the problem might be, they would do their testing, let me know what it turned out being... and I was almost always right, not always, but usually.
Service centers aren't any better, Dealer or otherwise...took a company truck in to fix an intermittant A/C system which didn't work more often than it did, knew exactly what the problem was, but it had a service contract for maintenance, Dealer couldn't find it in the two weeks it was there, took it back, took it to a second service center, who wanted to basically replace everything....again, stupid because it needed one part that could be replaced in under 30 minutes and cost retail less than $200 at the dealer. Company finally decided to reimburse me if I fixed it myself. Ended up costing $50 (ebay part) and 30 minutes of time in my driveway...worked perfect for the next year when it was turned in.
Two subsequent cleanings was unnecessary, one would have been sufficient. That's one of the reasons I asked.. it looked based on your post like you were only looking at two possibilities ( cleaning and capacitors) and never looked at anything else.
Some guys will only do what you ask them to do... and nothing more, particularly if it involves extra work that would carry an extra charge that wasn't pre-autherized.
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