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    georgemccann's Avatar
    georgemccann Posts: 1, Reputation: 1
    New Member
    		  
    #1

    Dec 22, 2015, 11:52 AM
    Partial Sales Return for Service
    Hello everyone,

    I'd like to ask about what's needed in a partial refund. Let me tell you what happened. The numbers are examples:

    1- We sold marketing service for $1,000
    2- We issued an invoice of $1,000 and got paid
    3- After few months, at the end of the deadline, we couldn't deliver all of the marketing
    4- The company that bought marketing from us wants $200 back.
    5- We'll wire $200 back, but want to make sure we're doing it right

    Do we need a refund invoice from them? If yes, where can I find info about what should be in that invoice?
    What else do we need from them for proper book keeping, other than their bank info?

    Thanks a lot in advance!
    joypulv's Avatar
    joypulv Posts: 21,591, Reputation: 2941
    current pert
    		  
    #2

    Dec 22, 2015, 02:24 PM
    You need no invoice, assuming you have a paper or email trail asking for some refund.
    Bank routing number.
    paraclete's Avatar
    paraclete Posts: 2,706, Reputation: 173
    Ultra Member
    		  
    #3

    Dec 25, 2015, 05:26 AM
    Normal practice would be to issue a credit note
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